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Terms & Conditions

Terms & Conditions

These Terms & Conditions ("Terms") govern your use of www.lavexira.com and purchases made through the website. By accessing the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1. Scope and Website Use

The website is operated by Shenzhen Jiwei Trading Co., Ltd. The website and its content are provided for lawful shopping and related customer-service purposes. You must use the website in accordance with these Terms and all applicable laws.

2. Accounts

You may create an account to use available features. You are responsible for providing accurate information, keeping your login credentials confidential and all activity under your account. Please notify us promptly if you suspect unauthorised access. We may suspend or close an account where necessary to protect the website, customers or our business, or where these Terms are breached.

3. Orders and Acceptance

Product displays, descriptions and availability are invitations for you to place an order. After you submit an order, we may send an acknowledgement that your order has been received. An order is accepted only when we confirm acceptance or dispatch the products. We may decline or cancel an order before acceptance, including where a product is unavailable, a pricing or listing error occurs, payment is not authorised, or misuse or fraud is suspected. If we cancel an order after payment, we will arrange a refund of the amount received for that order.

4. Prices and Payment

Prices and applicable delivery charges are shown at checkout in the currency displayed on the website. Prices may change before an order is accepted. We take reasonable care to display accurate prices, but an obvious error may be corrected and an affected order may be cancelled with notice. You authorise the selected payment method to be charged for accepted orders, delivery charges and other amounts shown at checkout. Payment processing may be handled by a payment service provider under its own terms.

5. Product Information and Availability

We try to keep product descriptions, images, colours, sizes and availability accurate. Screens and devices may display colours differently, and minor differences may occur. Products are subject to availability and we may limit quantities or discontinue products. If a product becomes unavailable after an order is submitted, we will contact you and, where appropriate, offer a replacement or refund for that product.

6. Delivery

We deliver to the destinations and addresses shown as available at checkout. Delivery estimates are not guarantees and may be affected by carriers, weather, customs, address problems or events outside our reasonable control. You are responsible for providing a complete and accurate delivery address and for checking the package when it arrives. If an order appears delayed, damaged or incomplete, please contact customer service promptly with the order details.

7. Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled under the return instructions and eligibility requirements published on the website. Please contact customer service before sending a return and provide your order number and the reason for the request. We may require information or photos needed to assess the request. Approved refunds are normally made to the original payment method where practicable; timing may depend on the payment provider. Nothing in these Terms limits any mandatory rights that apply to you.

8. Intellectual Property

All website text, graphics, product images, logos, layouts, software and other content are owned by or licensed to us and are protected by applicable intellectual-property laws. You may use the website for personal, lawful shopping purposes only. You may not copy, reproduce, distribute, modify, publish or commercially exploit website content without our prior written permission.

9. Prohibited Uses

You must not use the website to break the law, infringe another person's rights, submit false information, interfere with website security or operation, introduce malicious code, access data without permission, scrape or harvest content in an unreasonable manner, place fraudulent orders, resell access to the website or misuse another customer's account.

10. Disclaimers and Liability

We will use reasonable care to operate the website and fulfil accepted orders. To the extent permitted by applicable law, the website and its content are provided without warranties that the website will always be uninterrupted, error-free or completely secure. We are not responsible for delay or failure caused by events outside our reasonable control. To the extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential loss arising from use of the website or an order. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

11. Governing Law and Disputes

These Terms are governed by the applicable laws governing the relationship between you and us, without affecting any mandatory consumer protections that apply to you. If a dispute arises, please contact customer service first so that we can try to resolve it informally. If it cannot be resolved, the dispute may be submitted to a competent court or authority with jurisdiction over the matter.

12. Changes to These Terms

We may update these Terms from time to time. The revised Terms will be posted on this page and will apply from the time they are posted, except where applicable law requires otherwise. Your continued use of the website after an update means that you have had an opportunity to review the revised Terms.

13. Contact Us

For questions about these Terms, an order, delivery, returns or refunds, please contact:

Shenzhen Jiwei Trading Co., Ltd.
F1.6-3D17J, 3rd Floor, Tianfa Building, Tian'an Cyber Park, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen
Email: cs@lavexira.com